A medical EOB (Explanation of Benefits) is a document that is typically provided by a health insurance company to a patient after they have received medical services. It provides a summary of the medical services that were received, the costs associated with those services, and the amount that the insurance company will cover. The EOB may also include information about deductibles, co-payments, and other out-of-pocket expenses that the patient may be responsible for. The purpose of the EOB is to help patients understand their healthcare costs and insurance coverage.

What is an EOB?  

A medical EOB (Explanation of Benefits) is a document that is typically provided by a health insurance company to a patient after they have received medical services. It provides a summary of the medical services that were received, the costs associated with those services, and the amount that the insurance company will cover. The EOB may also include information about deductibles, co-payments, and other out-of-pocket expenses that the patient may be responsible for. The purpose of the EOB is to help patients understand their healthcare costs and insurance coverage.

How Long Before I Receive A Bill? 

The amount of time it takes for you to receive a bill from the Emergency Room (ER) can vary depending on several factors. In some cases, you may receive a bill within a few weeks of your ER visit, while in other cases it may take several months.

The timing of your bill may depend on factors such as the billing cycle of the hospital or healthcare provider, the complexity of your case, and the amount of time it takes for your insurance company to process the claim.

How Can I Talk To The Billing Company?  

We welcome you speaking with our in-house billing company regarding your medical bill! The following are two effective ways to do so:

1. Call the billing company: The phone number for the billing company should be listed on your medical bill. You can call the number and speak to a representative to discuss your bill.
2. Use the online portal: Many billing companies have an online portal where you can access your billing information and communicate with the billing department. Check your medical bill or the billing company’s website to see if this option is available.

When communicating with the billing company, it is important to have your medical bill and insurance information on hand, as well as any other relevant documents or correspondence. Be prepared to explain your situation and ask questions to ensure you understand your bill and payment options.

How Do I Pay My Bill? 

There are several ways to pay a medical bill, depending on the payment options offered by the healthcare provider or billing company. Here are some common payment methods:

1. Online payment: Our billing company offers online payment options through their website. To pay online, you will need to provide your billing information and payment details, such as your credit card or bank account information.
2. Phone payment: You can also pay your medical bill over the phone by calling the billing company or healthcare provider’s billing department. Be sure to have your billing information and payment details ready when you call.
3. Mail payment: If you prefer to pay by mail, you can send a check or money order along with the payment stub from your medical bill to the address listed on the bill. Be sure to write your account number on the check or money order.

If you are unable to pay your bill in full, you are able to set up a payment plan with our billing company.

How Many Bills Will I Get?

Medical bills from our healthcare facility and a healthcare provider (such as a physician or specialist) may appear separately, as you may have received services from both. Here’s an overview of what to expect from each:

1. Medical bills from the HHER facility: A facility bill generally includes charges for the use of the facility, such as the emergency room, operating room, or hospital room charges. Facility charges may also include charges for equipment, supplies, medications, and laboratory tests. The facility bill may be separate from the physician’s bill, even if you saw the physician in the facility.
2. Medical bills from a provider: A provider bill typically includes charges for the services provided by the physician or specialist, such as consultations, evaluations, and procedures. These bills may include charges for both inpatient and outpatient care. The provider bill may be separate from the facility bill, even if you received treatment in the facility.

Both facility and provider bills may include charges for services that your insurance plan does not cover, such as deductibles, co-payments, and co-insurance.