How We are Different

We Care about Your Health

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How we are Different

From the moment you walk through our doors, you’ll notice the difference in how we care for you as an individual. And because we want you to have the best patient experience, here are just a few amenities you’ll find when you visit Hospitality Health ER in Longview and Tyler.

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Warm and Friendly Environment That Feels Like Home

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Feel right at home in our family-friendly ER center designed to ensure that all of our patients and guests, including your little ones, have a comfortable, soothing experience. You’ll notice that we have “patience with our patients”and even moreso with our youngest visitors. Our kid-friendly, kid-knowledgeable pediatric-trained nurses and doctors know exactly how to communicate with kids to put them at ease, even when it comes to taking x-rays and drawing blood.

Private Rooms

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Find comfort in our private patient rooms equipped with a soundproof door, fIat-screen TV, and pullout bed for guests. All of our rooms are private and carry the same equipment you would find in a hospital emergency room, including cardiac monitors, hospital beds, and IV fluid machines. Our rooms are also spacious, private, and more designed to make your stay extra comfortable. For patients who need longer stays, we offer a VIP Room that allows plenty of room for families, including pullout beds. So while you get the care you need, your visitors can relax in the comfort of a clean, beautiful room that far exceeds your expectations. You will be discharged on your timeline, not at our convenience.

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Personalized Care by ER Doctors and Nurses

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Hospitality Health ER can provide select specialist services on site. Our doctors are fully invested in your follow-up care. We maintain close relationships with top-notch specialists in the area and are able to arrange appointments typically within 24 hours. If major surgery and other specialist needs arise, Hospitality Health ER is able to coordinate next-level care seamlessly and with your hospital-physician preference in mind.

"The Little Things" to make the experience overall more comfortable

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“The Little Things” are always changing based on patient needs, the season. The overall goal is to have everything you need during your stay and a little something to take with you to help you recover.

Pediatric-Room

Patient Reviews

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I had utilized a different emergency room in town in the past, and it was adequate. Have also used 2-3 of the "urgent care" daytime facilities. But Hospitality was a high cut above the ER competition. From my first phone call to discuss their procedures, to the vehicle valet workers, to check-in, to the medical staff--all was top-notch. I strongly recommend!
Lee Berger
Lee Berger
00:56 28 Feb 18
Kudos to efficient service with caring staff that starts the minute you walk in. Arrived in severe pain & was quickly evaluated & treatment was started. Dr. Archer was very thorough. Several other family members have used Hospitality ER & they are constantly fast, efficient & caring to the patient as well as family members. Thank you Hospitality ER for setting the standard in urgent care!
Becky Rountree
Becky Rountree
02:56 08 Mar 18
Hands-down the most wonderful experience I’ve ever had in my life at a emergency. Also Sabrina just give me the best massage I’ve ever had. If I can avoid it I will never go to any other ER best experience hands-down the best emergency room. In all of Texas
Mac Media
Mac Media
04:34 22 Feb 18
I recently chose this facility due to having flu-like symptoms for 7 days. I have never been treated so well anywhere. They were courteous, helpful, and were always asking if there was something more they could do for me. It was like being treated in my own home. It has no stigma of an ER at a hospital. I was there only 4 hours. Had I gone to a local Hospital ER, I would have been still in the waiting room the next morning as there is a flu epidemic right now. I truly felt like they cared about me. I highly recommend this option for anyone considering ER visit that does not require a hospital stay.
Ms. Joy
Ms. Joy
00:54 06 Jan 18
Hospitality health ER....is the best EVER ! I'LL never go anywhere else.I felt like a queen and I was very pampered! They kept me over night....and they took great care of me! Love ALL their staff & absolutely will reccomend them to everyone.Its a little far from where I live, but its worth it !
Gail Stevenson
Gail Stevenson
23:31 08 Feb 18
This place is #1! They have the most compassion and caring staff. Will never go ANYWHERE else. We were fortunate enough to have Justin the R.N. take care of us both times we visited. He is THE BEST. He listened and didn’t rush. Made everyone feel comfortable. Wish he was in our PCPs office!
Amy Cheatwood
Amy Cheatwood
17:33 24 Jun 18
Took my wife tonight for a broken toe. The nurses, doctors, and staff more than hold up to the name, Hospitality. A massage therapist comes around offering complimentary massages. The staff make sure you are taken care of, if you need a drink, snack, there's a TV if ya wanna watch it... they make you feel like you are family. I want to thank everyone that we came in contact up there, for being committed to loving those who come in.
Cameron Beard
Cameron Beard
04:19 12 Jun 18
I cannot say enough good things about the staff and facility at Hospitality. My daughter was seen here and treated for cellulitis and later transferred to Regional. After feeling ignored and unimportant here, I called Hospitality, whom promptly called Regional to explain the severity of my daughter's condition. Finally, they gave her the care she needed. The folks at Hospitality are wonderful and caring and treat you like your important, like you matter. So thankful for them!
Margaret Chappell
Margaret Chappell
06:07 03 Jul 18
Just today we visited your awesome facility there on Galveston's seawall...my poor bride stepped on a 3" stainless hook that went deep into one of her little toes. Your staff were quick and handled her with fantastic care. Felt like we were in and out in no time with little delay. Very professional staff, 5 stars richly deserved! Hope it's the last time we ever 'need' to see you guys again. 🙂
Wes C.
Wes C.
02:42 13 May 18
I was amazed when I walked into HHER. IT FELT LIKE A SPA. i can truly say I was pampered last night. THE RECEPTION i received was exceptional. I was offered, drinks, snacks, and a massage, in which I received.. The customer service was excellent, right down to the appearance of the employees, to the building. JUST BEAUTIFUL!!!Thank you
Sandra Brewer
Sandra Brewer
14:03 03 Jul 18
2 thumbs up for this Hospitality ER facility and staff. I had to return 3 times in one week and they went the extra mile each time. I was there making sure they took good care of me. From making me feel welcome, comfortable, made sure I had food too eat (GOOD FOOD CHOICES). Yes, I was there for some hours, but I never mind the stay do to the fact the the staff is caring not only to me but for my husband and family as well.
Travonda Bradley
Travonda Bradley
16:50 18 Jul 18
The staff and hospitality is second to none at this location! I did not have to wait, I was checked on regularly making sure I was okay and did not need anything. OH and offered free massages. It was my first time there so I also was sent home with all kinds of goodies! I would recommend going here anyone!! Amazing experience.
Sadie White
Sadie White
01:16 21 Jul 18
I had severe back . This place and the staff were exceptional in their caring and treatment of my problem. I have never been treated so well and taken so well care of in my life. I felt like a queen. They are the best!!! I will never go anywhere else. Thank you so much for the great care and treatment I received.
Robin Boyd
Robin Boyd
05:53 15 Aug 18
Very nice doctors, thorough. Got help when Good Sheppherd wouldn't. Will never go back to Good Shepherd again. Thank you Hospitality ER...
Trish Cox
Trish Cox
15:47 18 Aug 18
First time we had to visit this ER and I must say it lives up to everything I have heard . First rate treatment and facilities. The staff is amazing and so friendly and helpful. As busy as the night was we were in and out in 2 1/2 hours compared to probably half the night had we been at hospital er . They are well staffed and is such a nice change
Wilford & Ginger Case
Wilford & Ginger Case
19:33 24 Aug 18
The experience for my husband and I was great. They were quick to get us in, were very hospitable, made sure to address our needs and were very thorough to figure out what was wrong with me and give me proper treatment. They were also quick to call me about the lab results and let me know that my prescriptions were sent to my pharmacy. Whenever my husband and I get insurance again this will be where we go from now on besides our regular doctor.
Lauren Riley
Lauren Riley
01:04 01 Sep 18
This place was amazing. Very friendly staff, very fast to get you in, very clean facility. I took my 16 year old daughter there and she's doesn't like doctors or hospitals and doesn't open up to them but here she was very comfortable and was able to open up and talk to the staff. I would definitely recommend them to everyone.
Lillie Pierce
Lillie Pierce
17:50 03 Sep 18
Absolutely the BEST ER ever! Absolutely everyone there treats you with such kindness and respect. The doctors and nurses show tremendous care for those in need. Will never go anywhere else!
Janette Alderete
Janette Alderete
12:14 06 Sep 18
Love the quick service, friendly and knowledgeable nurses and doctors! Best person there though is Ashley! She is so sweet and helpful! She is absolutely amazing!! She deserves a big raise for how much she helped us, got us stuff we needed, and comforted us through everything! Love her!
Lisa Powell
Lisa Powell
20:57 24 Sep 18
I have been to Hospitality before, and every visit is pleasant, even when I feel ill. The staff is friendly and helpful, there is even a complimentary message therapist for neck and shoulders! I feel taken care of and already on the upswing.
B Thomas
B Thomas
16:49 08 Oct 18
I've never walked into a medical facility, been examined and admitted for observation where the staff treated you like family. The wait time was very short. It was a very pleasant atmosphere under the circumstances. Some were just down right hilarious. You almost forget why you are there.
Larry Reding
Larry Reding
01:03 30 Oct 18
I cut my thumb really bad on a Sunday morning, which needed several sutures. The staff was great and very professional at helping me repair my thumb. I recently went back to have the sutures removed and they give me a gift basket as I was leaving. Really nice people and did an amazing job sewing up my thumb; now you can hardely tell where 8 sutures were! Hope I don’t have to go back, but if I need an ER, I know where I’m going! Thank you! Luke
Luke Davidson
Luke Davidson
17:48 05 Nov 18
Last night, I got to HHER and was seen by a PA in less than 30 minutes. The diagnosis was pneumonia but they fixed me up. Chicken noodle soup for supper plus antibiotics and breathing treatments and I was headed home before bedtime. Thanks so much to the staff!!! I love this place.
Alice Crocker
Alice Crocker
22:47 13 Nov 18